Are you looking for a trusted partner who can offer you reliable and measurable customer service?
DSC Group is able to ensure a structured support service, based on the principle that a company's applications are not only an asset to be managed but also a value, which must contribute to increasing the company's business.
Our Customer Support Service is, therefore, built to serve our customers' procedures.
Our team of experts is dedicated to providing Application Management services with Corrective and Evolutionary maintenance actions, guaranteeing rapid and customised intervention times to address the different needs of our customers.
By choosing to rely on an Application Maintenance service, any interruptions in operations caused by user errors or system malfunctions are reduced to a minimum.
Moreover, production continuity is ensured, avoiding loss of time.
help desk
This is the User Support service. It guarantees customers the rapid solution of a series of problems and the provision of services, shared in a specific service contract.
corrective maintenance
This is the application maintenance service. It is aimed at solving technical or functional problems, with rapid intervention for blocking and non-blocking problems.
evolutionary maintenance
Enhancements, such as extensions, variations or implementation of new features and improvements to existing applications, ensuring state-of-the-art solutions that meet the needs of the evolving market.
training
Training provided by expert consultants on the various functional areas of the system to enable the user to make the best use of the application
freshdesk: the dsc service portal
We ensure the support and evolution of all or part of the customer's application park for measurable, reliable and fast results.
For efficient and timely support, DSC Group offers customers the Freshdesk portal to open unlimited tickets for reports and evolutionary interventions related to the solutions provided by DSC Group. In addition, we provide up to 2 telephone contacts per day to answer any queries or concerns.
Intervention times vary depending on the severity of the problem and the type of request:
blocking problems
Taking charge within 4 hours of the request, remote intervention within 8 hours of taking charge and, if necessary, intervention at the customer's premises within 24 hours.
non-blocking problems
Acceptance within 8 working hours and intervention at the customer's location agreed upon according to urgency, within a maximum of 5 working days.
Choose DSC Group as your expert and dedicated partner to solve any problems and improve the performance of your technology solutions.
